Help & FAQ
Answers to common questions. For account-specific issues, contact your community manager.
How do I set up autopay?
Open your Home portal, find the Assessments card, and choose Autopay. Pick a draft day and method — your full balance is drafted automatically each month, and you can turn it off any time.
How do I make a one-time payment?
In your Home portal, click Make a payment on the Assessments card. Payments apply automatically in the order the law requires.
How do I submit a maintenance request?
In your Home portal, use New request under Maintenance & requests. You can track its status and any updates from the same place.
How do I submit an architectural (ARC) request?
In your Home portal, open Architectural requests and click New request. Submit before starting exterior changes; you'll see the decision deadline once it's filed.
How do I vote in an election or ballot?
Open votes appear on your Home portal while a ballot is live. Click Vote, choose your answer, and submit — you'll get a receipt. Your right to vote can't be suspended for a past-due balance in Texas.
How do I invite my co-owner or tenant?
Ask your community manager to send an invite. They can invite owners, tenants, board members and vendors from the Team page; you'll get a link to set your own password.
I'm on the board — where do I do the association's work?
Sign in and open Manage. There are seven tabs: Bank records, Expenses, Maintenance, Insurance, Taxes, City ordinances and Documents. Pick your community at the top. What you can change in each one depends on your board position.
Where do I find the association's documents?
Manage > Documents is the file cabinet: bank statements, invoices, insurance policies, tax returns, minutes and budgets, grouped into tabs by kind. Search by name or description, then Download. Board members see everything; owners see the governing and financial documents, but not anything that names another owner.
I forgot my password.
On the sign-in page, next to the Password field, choose “Forgot it?”. Enter your email and we'll send a six-digit code; enter the code and pick a new password. The code expires, so ask for a fresh one if it does.
I never got my confirmation email.
Check your spam folder first. If it isn't there, go to the confirmation page and choose Send a new code. Until an address is confirmed you can't sign in with it.
How do package and visitor notifications work?
When staff log a package for your unit, you're emailed automatically. Visitor passes carry a code that the gate/front desk uses to check your guest in and out.